Our 2024 Modules are Revised and Upgraded


April 25-26, 2024


via ZOOM Video Conferencing Application/platform


2 days


Division Heads, Process Owners


PhP 3,360.00 / pax
VAT Inclusive


This course aims to equip the participants with:

  •  Determine the issues and requirements that can impact on the planning of the QMS
  • Planning and implementing actions to address risks and opportunities
  • The basics of results-oriented planning of ISO 9001:2015 by developing Quality Objectives and Plans that
    will drive process performance.
  • Knowledge on how to formulate process monitoring tools that will measure effectiveness and efficiency of
    processes gearing towards continual improvement of the organization’s overall performance


A. Introduction

  • QMS Fundamentals
  • Rationale for Quality Management System
  • Process Approach

B. Strategic Directions

  • Strategic Direction, Vision and Mission
  • Understanding the organization and its context
  • Understanding the requirements of different interested parties

C. Quality Policy

  • Definitions & Requirements of Quality Policy
  • Characteristics, inputs and essentials of Quality Policy
  • Quality Policy example

D. Risks and Opportunities

  • Risks definitions and requirements
  • Actions to address risks & opportunities
  • Risk identification

E. Quality Objectives

  • Definitions & requirements of Quality Objectives
  • Purpose and essentials of Quality Objectives
  • Formulating Quality Objectives

F. Quality Plan

  • Definitions & requirements of Quality Plan
  • Purpose and essentials of Quality Plan
  • Developing Quality Plans

G. Developing Monitoring Tools

  • Monitoring requirements
  • Importance of monitoring and measurement
  • Developing monitoring tools


The trainer will provide lectures on risk-based thinking as it applies to the organization’s
processes using customized examples. After the lectures, the participants will be guided how to
apply risk-based thinking through a workshop