Our 2024 Modules are Revised and Upgraded


May 23-24, 2024


via ZOOM Video Conferencing Application/platform


2 days


Process Owners


PhP 3,360.00 / pax

Learn the basics and advanced techniques on problem solving as required by ISO 9001. This training will assist your organization in strategically improving your management system by properly defining nonconformities, learning different root cause analysis techniques, and formulating effective corrective actions. Through a series of workshops, root cause analysis techniques will be applied using your organization’s nonconformities as examples to make it more effective.


For the participants to:
  • Learn the basics of continual improvement in the perspective of ISO 9001.
  • Gain knowledge on how to properly write a nonconformity.
  • Be equipped with different root cause analysis techniques; and
  • Understand how to formulate effective corrective actions


A. Introduction

  •  QMS Fundamentals
  • Rationale for Quality Management Systems
  • Terms & Definitions on Continual Improvement
  • What is Continual Improvement
  • Nonconformity & Corrective Action Framework
  • PDCA of Nonconformity & Corrective Action

B. Defining Nonconformity

  • What is a Nonconformity
  • Mindset for Nonconformities
  • Sources of Nonconformities
  • Cost of Nonconformities
  • Properly defining a nonconformity
  • Correction requirements
  • Essentials of correction

C. Root Cause Analysis

  • What is Root Cause Analysis
  • Characteristics of Root Cause Analysis
  • General Principles of RCA
  • Essentials of Root Cause Analysis
  • Common Pitfalls
  • Different RCA Techniques

D. Corrective Action

  •  Steps in Corrective Action
  • Aspects of Corrective Action
  • Implementation of Corrective Action
  • Defining Corrective Action
  • Mindset for Corrective Action
  • Beyond Corrective Action
  • Effectiveness of Corrective Action


The training includes lectures, video presentations and workshops. The organizations’ nonconformities will be used as examples to make it more effective. Root cause analysis and corrective actions are essential elements of the management system that generally leads to continual improvement.