Our 2024 Modules are Revised and Upgraded


October 24-25, 2024


via ZOOM Video Conferencing Application/platform


2 days


Process Owners and Document Controllers


PhP 3,360.00 / pax

Controlling Documented Information can be a burdensome task if not properly understood, managed and implemented. Understanding the intent of the requirement related to documented information will help your organization make it easier to manage while making it value adding in the process.


For the participants to be FULL

  • FULLY grasp the intent of the requirements of QMS related to documented information
  • UNDERSTAND the types and controls for these documented information
  • LEARN different approaches and techniques in managing documented information
  • LEAD their organization towards making documented information value-adding


A. Introduction

  • QMS Fundamentals
  • Process Approach To Documentation
  • QMS and its Processes

B. Documentation Requirements

  • Documented information required by ISO
  • Documented information to be “maintained”
  • Documented information to be “retained”
  • Documented information and Data Privacy

C. Approaches to Documentation

  • Considerations and Approaches to
  • Different medium of documented information
  • Manual-based documented information
  • System-based documented information

D. Creating & Updating Documented Information

  • Creating Documented Information to be
    maintained and retained – Requirements, Format
    and Considerations
  • Updating Documented Information to be
    maintained and retained – Requirements and

E. Controlling Documented Information

  • Purpose of Controlling Documented Information
  • Availability and Suitability of Documented
  • Protection of Documented Information

F. Managing Documented Information to Be
“Maintained” or Documents

  • Distribution and Access to Documents
  • Retrieval and Use of Documents
  • Controlling Changes to Documents
  • Retention and Disposition of Documents
  • Managing External Documents

G. Managing Documented Information to Be
“Retained” or Records

  • Controlling Access to Records
  • Controlling Retrieval and Use of Records
  • Controlling Storage and Preservation of
  • Retention and Disposition of Record

H. Final Notes

  • Leading Your Organization Towards Effective Control of Documented Information


After the lectures and presentations, there will be a workshop for the development of each organization’s policies and guidelines on the control of documented information. Templates and examples will be provided